Booking Policy for MIA BIBI LTD

Thank you for choosing MIA BIBI LTD. This Booking Policy explains how photography bookings are made, confirmed and managed. Our aim is to provide a straightforward booking process with clear communication from the initial enquiry through to the delivery of your completed digital images.

Booking Requests

Bookings may be submitted through our website, by email or by contacting us directly.

When submitting a booking request, customers may be asked to provide:

• Full name
• Contact information
• Business name (where applicable)
• Preferred photography service
• Preferred booking date
• Product details
• Project requirements or special instructions

Providing complete and accurate information helps us review your request efficiently.

Booking Confirmation

A booking is confirmed once we have received the required booking information and, where applicable, payment has been successfully processed.

Following confirmation, customers will receive a booking confirmation by email outlining the agreed service details.

Please review the confirmation carefully and notify us promptly if any information requires correction.

Scheduling

Photography sessions are arranged according to studio availability and the preferred booking date provided by the customer.

While we make every reasonable effort to accommodate requested dates, specific appointment times cannot always be guaranteed until the booking has been confirmed.

If scheduling adjustments become necessary, we will contact you as soon as reasonably possible to arrange a suitable alternative.

Product Submission

Where physical products are required for photography, customers are responsible for ensuring that items are appropriately prepared and securely packaged before shipment.

Products should arrive in a clean and suitable condition for photography.

Any shipping arrangements remain the responsibility of the customer unless otherwise agreed.

Booking Changes

If you need to change your booking date or project details, please contact us as early as possible.

We will make reasonable efforts to accommodate changes whenever scheduling allows.

Changes requested after photography has commenced may not be possible for the current booking.

Cancellations

Bookings may be cancelled before photography production begins.

Cancellation requests submitted at least 48 hours before the scheduled photography session will generally be eligible for review in accordance with our Refund Policy.

Once photography production or image editing has commenced, cancellation requests may not be eligible for a refund for work already completed.

Delivery of Completed Work

Following photography and professional editing, completed image files will be delivered electronically using a secure digital delivery method.

Estimated delivery times are provided on the relevant service page and may vary depending on project size and complexity.

Customers are encouraged to download and safely store all delivered files after receipt.

Customer Communication

We aim to keep customers informed throughout the booking process.

If additional information is required, we may contact you using the email address or telephone number provided during booking.

Prompt responses help avoid unnecessary delays and support timely project completion.

Contact Us

If you have any questions regarding this Booking Policy or require assistance with a booking, please contact us.